Terms of Service

Last updated: 26 July 2026

1. About these terms

These terms govern your use of Programmio. By registering for an account, or by signing in to an account created for you, you agree to them.

Programmio ("Programmio", "we", "us", "our") is an Australian business, ABN 42 634 229 204. We provide software that sports clubs, schools and similar organisations use to manage their members, sessions, equipment, safety and compliance obligations.

In these terms:

• Organisation means the club, school or other body that holds the account and pays for the service. Where these terms say "you", they mean the Organisation, unless the context says otherwise.
• Member means anyone who signs in to an Organisation's site, including members, coaches, parents, volunteers and officials.
• Service means the Programmio software, the site provided at the Organisation's address, and any related email and notification channels we operate.
• Your Data means everything the Organisation and its Members put into the Service.

Our Privacy Policy forms part of these terms.

Members are bound by these terms too, so far as they apply to using the Service. The commercial terms, sections 3 to 6, are between us and the Organisation.

All amounts are in Australian dollars.

2. Eligibility and accounts

To hold an account you must be an organisation able to enter into a contract, and the person who accepts these terms must have authority to do so on the Organisation's behalf.

You are responsible for keeping account credentials confidential and for everything done through your accounts, whether or not you authorised it. Tell us immediately if you believe an account has been compromised. We cannot see your password and can only reset it.

We do not arbitrate disputes about who controls an Organisation's account. We treat the administrators recorded on the account as authorised. If control is disputed, resolve it within your Organisation.

3. Starting, and the free month

We set up your site with your Organisation's name, colours and logo after you register your interest. This is usually done within 24 hours.

Your Start Date is the date we email you the link to access your site. Your first month is free and runs from the Start Date.

After the free month, the Service is charged at $30 per month per Organisation, plus GST, billed monthly in advance. Each billing period runs from the same day of the month as your Start Date. Where that day does not exist in a given month, it is the last day of that month.

4. Payment

GST. We are registered for GST. All prices in these terms and on our website are exclusive of GST unless stated otherwise. GST is added to every invoice at the rate applying at the time, and every invoice we issue is a tax invoice.

Invoices are issued by email and paid by bank transfer. We do not accept or store payment card details.

Payment is due by the date on the invoice.

There is no minimum term and no lock-in.

We may change our prices. If we do, we will tell you before the change takes effect in the way described in section 16, and you may cancel under section 5 before it does.

5. Cancelling

You may cancel at any time by telling us in writing, including by email.

Cancellation takes effect at the end of the month you have already paid for. You keep full access until then, including every export. We do not refund the current month or any part of it.

Section 7 explains what happens to Your Data after that.

6. If an invoice is not paid

We would rather sort out a missed payment than switch anything off, so nothing happens automatically and we will always contact you first. The steps below are what we may do, not what happens by itself.

An Organisation that gives notice it is leaving follows the same path from the date of that notice, subject to section 5.

We may also suspend or end the Service where you breach these terms in a way you do not fix after we ask you to, or where we are required to by law.

7. Your Data

Your Data belongs to your Organisation, not to us. We hold and process it to provide the Service to you and for no other purpose. We do not sell it, we do not use it to market to your Members, and we do not use it to train artificial intelligence models.

Exporting Your Data is your responsibility, not ours. The Service provides exports of your member register, your equipment and asset register, and your incident history, available to your administrators at any time, including throughout the read only period in section 6. We do not perform exports on your behalf and we are not obliged to supply Your Data in any other form.

Read this part carefully. Records relating to incidents, injuries and child safety are usually subject to retention obligations that run for many years, and in the case of child safety records can run for decades. Those obligations belong to your Organisation. They are not ours and they do not end when you stop using Programmio. Once we delete Your Data, the copy is gone and we cannot recover it. Export before you leave.

We may retain information beyond the periods in section 6 where the law requires it, or where it is relevant to a dispute or claim that is on foot. Our own invoicing and business records are kept for at least seven years, as Australian tax law requires.

8. What your Organisation is responsible for

Programmio gives you tools. It does not make you compliant, and using it does not transfer any of your obligations to us. You are responsible for:

• deciding what personal information to record about your Members, and for having the right to record it, including any consent from a parent or guardian
• your own obligations under privacy law, and for giving your Members whatever notice or privacy policy those obligations require
• your own child safety obligations, including any record keeping the framework that applies to you requires
• deciding who in your Organisation has which role and therefore who can see what
• the accuracy of Your Data
• deciding whether the Service is suitable for what you need it to do

You must not record medical conditions, treatment details, medications, diagnoses, medical certificates or clinical notes in the Service. Where the Service lets you add your own questions to the incident report form, you must not add questions asking for that information.

9. Acceptable use

You must not:

• use the Service unlawfully, or in a way that infringes anyone's rights
• upload content you do not have the right to upload
• attempt to access another Organisation's data, or to circumvent any access control
• attempt to reverse engineer, probe or interfere with the Service
• use the Service to store files unrelated to your Organisation's activities
• use the Service to send anything that would breach the Spam Act 2003 (Cth)

10. Storage and reasonable use

Storage is provided for your Organisation's activities and on a reasonable use basis.

We may publish limits on file sizes, file types and total storage, and we may change them. We will give you notice before a change affects data you have already uploaded.

If your usage materially exceeds reasonable use or a published limit, we may ask you to reduce it, and if it is not reduced within a reasonable time after we ask, we may remove the content that exceeds the limit. We will tell you before we remove anything so you can export it first.

We will not delete your incident records or documents simply because they are old.

11. Support and availability

Support. There is no support plan and no committed response times. The Service includes a feedback link, which is the way to report problems, ask questions and send suggestions, and where we post updates. We read everything sent through it and act on what we can, when we can.

Availability. We do not guarantee that the Service will be available, uninterrupted or error free, and we do not offer a service level agreement, availability credits or refunds for downtime. We are not responsible for downtime caused by our suppliers, your internet connection or your equipment, by maintenance and upgrades, or by anything outside our reasonable control.

Changes. We may change, add to or remove features. We will not make a change that removes a feature you rely on without telling you first, where we reasonably can.

12. Our intellectual property

We own the Programmio software and everything in it other than Your Data. Nothing in these terms transfers any of that to you. You may use the Service while your account is open, and for nothing else.

You keep ownership of Your Data. You give us permission to store, copy, transmit and display it only as far as we need to in order to provide the Service to you, and to keep backups. That permission ends when Your Data is deleted.

We do not view Your Data except where we need to in order to operate the Service, fix a fault you have reported, or comply with the law.

13. Privacy

We handle personal information as set out in our Privacy Policy, which forms part of these terms.

Where we become aware of unauthorised access to, or loss or disclosure of, personal information affecting your Organisation, we will tell you without undue delay and describe what happened, so that you can meet any obligations you have to your Members. If you need to pass that information on to your Members, that is your responsibility and you must do it promptly.

14. Liability

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that cannot be excluded, restricted or modified. If the Australian Consumer Law applies to the supply of the Service to you, and the Service is not of a kind ordinarily acquired for personal, domestic or household use or consumption, our liability for a failure to comply with a consumer guarantee is limited, at our option, to supplying the Service again or paying the cost of having it supplied again.

Subject to that:

• We are not liable for any indirect, incidental, special, punitive or consequential loss, or for loss of profit, revenue, data, goodwill or anticipated savings, however it arises.
• Our total liability for all claims relating to the Service in any month is limited to the amount you paid us for the Service for that month.

You are responsible for any loss that results from your own use of the Service, including anything done through your accounts and anything you or your Members upload.

15. Indemnity

You indemnify us against any loss, including reasonable legal costs, arising from a third party claim that Your Data, or your use of the Service, infringed that person's rights or breached the law. This does not apply to the extent the loss was caused by us.

16. Changing these terms

We may change these terms. The current version is always published at programmio.com.au/terms and shows the date it was last updated. That date is how you tell which version applies.

We will tell you at least 7 days before a change takes effect, by some or all of: publishing the updated terms, adding a notice in the Service, and emailing your administrators.

If you do not accept a change, you may cancel under section 5 before it takes effect. Continuing to use the Service after that date means you accept the change.

We will not apply a changed term retrospectively to anything that happened before the change took effect.

17. Notices

Notices to you are effective when sent to the last email address recorded for your administrators, or when added as a notice in the Service.

Notices to us should go to programmio@outlook.com and are effective when we receive them. Keep your administrators' email addresses current: a notice sent to an address you have stopped monitoring is still effective.

18. General

Governing law. These terms are governed by the law of Tasmania, Australia. Both of us submit to the courts of Tasmania.

Assignment. You may not transfer your rights under these terms without our written agreement. We may transfer ours, including if the business is sold, and we will tell you if we do.

Severability. If part of these terms is unenforceable, that part is removed or read down as little as necessary and the rest still applies.

Waiver. If we do not act on a breach straight away, we have not given up the right to act on it later.

Surviving sections. Sections 7, 12, 14, 15 and 18 continue to apply after these terms end.

Entire agreement. These terms and our Privacy Policy are the whole agreement between us about the Service.

19. Contact

programmio@outlook.com Programmio, ABN 42 634 229 204